EasyVista has been awarded 13 badges by software marketplace leader G2 in its Summer 2024 rankings. EasyVista’s EV Reach, the IT Remote Support solution, was recognized as a Momentum Leader...

EasyVista has recently obtained certification for its EV Service Manager product under the Texas Risk and Authorization Management Program (TX-RAMP). This certification affirms EasyVista’s continued investment in the security of...

FROM HELP DESKS TO INTEGRATED SOLUTIONS It was inevitable: In today’s fast-paced and hypercompetitive business environments, service management platforms couldn’t remain unchanged. They had to evolve.To better understand the significance of...

What is Service Request Management?Imagine this common scenario: you’re at a restaurant, browsing the menu, and you order a dish with a few customizations. Within minutes, the waitstaff returns to...

AN Introduction to Remote SupportDefinition and Overview If we could travel back a few decades, we’d have some exciting news for science fiction writers. No, teleportation hasn’t been invented, but something...

IT systems are the backbone of almost all business operations. From data management to facilitating customer interactions, companies rely heavily on their IT infrastructure. Recent incidents involving multinational companies have highlighted...

Introduction In today’s IT service management landscape, two terms come up often when talking about support: Remote Support and IT Help Desk .  These services, while often complementary, represent different solutions to...

Over 100 million people use ChatGPT every week.    And that’s just one AI program.   Add in the 2 million developers currently using the company’s API (OpenAI), and all the other generative AI platforms (e.g....

A recent analysis by JPMorganChase criticized the CVSS scoring process, finding missing context leads to misleading prioritization. When it comes to cybersecurity, patching vulnerabilities often feels like the Holy Grail....