Waffo deploys JumpCloud identity & device management in 1 month

The Challenge: Building IT Infrastructure on a Solid Foundation

As Waffo started out, co-founder Jianshi Huang quickly realized that supporting a remote team meant managing a complex, multi-OS environment:

• Initial plan for a Mac shop quickly grew to support Mac, Linux (for developers), and Windows (for finance).
• Existing device and identity management solutions were fragmented. Okta lacked device management and robust security features (Conditional Access), while Kandji was limited to Apple and lacked necessary security controls.
• Huang needed a single tool that could provide authentication, SSO, and support for their entire infrastructure, including VPNs and legacy LDAP apps, without the complexity of local servers.

“I was looking for a tool that was easy to use and had been frustrated seeing how complicated most tools were. You'd have to add one on top of another and could never find someone that could solve all the problems.”
— Jianshi Huang, Co-founder, Waffo

The Solution: Consolidating IT with JumpCloud

Huang discovered JumpCloud—the unified platform for secure device and identity management—after learning about its partnership with Waffo's business productivity suite, Google Workspace.

“I started testing JumpCloud, and surprisingly it worked very well,” Huang says. He realized JumpCloud was the single tool that could solve their simultaneous needs for cross-OS device management and identity services.

Rapid Deployment and Integration

Waffo quickly integrated JumpCloud as their identity provider and device management solution, connecting it with AWS, internal applications, and VPNs using JumpCloud's Cloud RADIUS and Cloud LDAP.

• No local servers were required for RADIUS or LDAP, simplifying infrastructure.
• The team successfully set up the entire environment, including Conditional Access, in less than one month, attributing the speed to JumpCloud's robust documentation and JumpCloud University.

Key Outcomes: Compliance, Control, and Convenience

PCI Compliance Made Easy

As a fintech company, achieving PCI DSS v4.0 compliance was essential. With JumpCloud in place, Waffo achieved compliance in less than four months.

“JumpCloud played a really important role... For some IT management sections, we were just checking a box because it was already implemented by JumpCloud.”
— Jianshi Huang

Enhanced Remote Team Management

• Cross-OS Management: Solved the challenge of managing Macs, Windows, and Linux machines from one pane of glass.
• Secure Remote Assist: JumpCloud's included Remote Assist feature enables secure, convenient support for their remote team.

White-Glove Support

Huang highlights the value of JumpCloud's support, noting that his feedback was escalated directly to the CEO and product team for specialized discussions on platform design and zero-trust configuration.

For Waffo, the whole point of using JumpCloud is its straightforward nature, backed by an exceptional support team. Their advice for others?

“Subscribe to JumpCloud Platform Prime because JumpCloud's support is awesome.”