Claude Morings Jr, Global Product Support Manager

Hey! I’m the Global Product Support Manager here at CloudM. I joined 4 years ago (this month to be exact) as CloudM’s very first US employee.

Absolutely. Personally, I’ve been able to grow the Support Team out from a solely UK based operation to a truly global department, with dedicated, knowledgeable staff located around the globe (including APAC), delivering true 24 / 7 support.

None of this was in place, and to have that set on my shoulders as a deliverable when accepting the role was a lot of pressure. But, it has created the amazing support team we have now, which I’m extremely proud of.

In the US, helping the business get the right people in place and seeing the business grow to generate the revenue to get here, establishing CloudM Inc., has been so rewarding. In the last year alone, the number of US based employees has skyrocketed and it’s only set to continue. That can only be good for our customers.

Firstly, my team. My favorite parts of the week are when someone within the team achieves a goal, receives good feedback, or puts a process in place that benefits them and their colleagues. I was given the opportunity to build the team and put people in those positions to showcase their talents so it feels like validation.

I really like how we make remote working work, even across multiple time zones and regions. It’s great to feel like one team with colleagues across APAC, Europe and North America (from sea to shining sea).

Saying that, getting the opportunity to meet up in person is amazing. I’m from a small town in North Carolina, and while I have traveled across the world during my 12 years in the Army, my family is amazed when I tell them I’m visiting the head office based in the UK or that I get to go to Spain for a company kickoff meeting.

My favorite value is to appreciate others. I can crack on, try new things, and get involved, but showing others that they’re appreciated (and feeling appreciated) makes the other values easier to achieve.