Leap Into The Future of I.T. Innovation with Atera
Harness the power of Al to boost efficiency by 10x.
With Al infiltrating every industry and vertical, the landscape of customer support is set to change like never before. At Atera, we are at the forefront of this change, guiding our customers through the transition and providing innovative product developments that give you a competitive edge.
Our focus is on delivering unparalleled efficiency across your entire business, ensuring that you stay ahead of the game in this new era of customer support.
From zero-intervention IT support to Al side-kick superbrain. Experience the limitless potential of Al within Atera's all-in- one platform, from ticket opened to ticket solved. Force multiply your team's productivity by freeing them up from manual work while delivering better and faster results, lowering support and overall operational costs.
6 Ways Atera's AI-Assistant Can Enhance Your Ticketing Process
01 Auto ticket summary
Grab a TL;DR of tickets so you can avoid the endless back-and-forths with end users, thanks to the NLP capabilities of Al.
02 Ticket solution suggestion
Explore instant, Al-based suggestions on how to resolve tickets with smart recommendations generated in seconds.
03 Auto generated response
Let Al suggest the best replies, for simple issues that can be resolved independently by end users and for tickets that require your attention.
04 Automated script generator
Save precious research and coding time, and resolve issues instantaneously by letting Al deliver scripts in seconds using our generative-Al script generator.
05 Al auto tags
Introduce efficiency to your everyday IT with automatically cataloged and organized tickets. Enjoy auto-ticket assignment and automated replies.
06 Level-1 support
Let Al handle basic support requests on the Service Portal, and propose suggestions on how to resolve, freeing up your technicians to handle the more complex requests.
“Atera’s Open Al-powered script generator has been a game changer for my team. We just describe the problem and receive a script in seconds to review and run on devices remotely. It has dramatically improved resolution time.”
John Merrick
Technical Lead SWNS Media Group
Remote Monitoring And Management Software
The all-in-one Remote Monitoring and Management software (RMM) that offers full visibility and control to upgrade your IT management from reactive to proactive with a single solution.
Msps And It Departments Around The World Have Reached The Next Level Of It.
Monitor system activity in real-time, and scale up to manage as many customers, devices, or sites as you need. With automated alerts and thresholds for different device types, get full visibility into device or group behaviors that keep you ahead of the game and two steps ahead of any looming incidents. Set specific alert thresholds for different device types customized according to user preferences, and stay on top of:
- System resources
- Logged-in users
- Network & IP Monitoring
- SNMP Monitoring
- Windows updates
- SQL Server
- Exchange
- Active Directory
- Hyper-V & SNMP enabled devices
IT automation
Let Atera’s remote monitoring software do the hard work so you can focus on the smart work. Automate manual and repetitive tasks by setting IT automation profiles and assigning them to different devices and/or end-users. Free up your and/or your technician’s time to add value better invested elsewhere. Atera offers threshold profiles, which can automatically take action based on a trigger. It’s even possible to create an onboarding profile (with software bundles) and assign them to each new agent. Our robust script library has hundreds of scripts, all of which can be run directly from Atera using PowerShell, CMD files, and more.
- Create System Restore Point
- Delete Temp Files
- Delete Internet History
- Reboot
- Shutdown
- Defragment (All disks)
- Run Chkdsk(All disks)
- Run Full System Scan
- Check for New Updates
- Running custom scripts, or those from Atera’s shared script library
Patch management
Atera manages all OS patches for Windows and Mac, and also integrates with Chocolatey and Homebrew to automate software installation, patching and updates for a wide range of software. Program your playground just the way you like it, and install exactly what you need in terms of OS and hardware, down to scheduling a reboot at the right time where and when necessary, or creating granular software bundles with exactly what you need for each specific use case. Benefit from:
- Run Windows Update: All / Critical / Important / Security.
- Run Windows Update: Service Pack
- Install Microsoft Office Updates
- Install Driver Updates (Hardware)
- Install Java updates
- Install Adobe updates
- Reboot If Needed
- Exclude patches
Advanced remote maintenance
AFrom Task Manager to Service Manager and Command Prompt Access, you have total maintenance capabilities right at the touch of a button. See for yourself, and check it out now for free. Uninstall applications, run scripts, install patches and run virtually any command you’ll ever need from Atera’s remote management software.
Integrated remote access with Splashtop and AnyDesk
You already know that today’s office environment is constantly reinventing itself, and rarely stays within a traditional four-walled setting. Thankfully the post-pandemic remote working landscape has added another weapon to your arsenal, and triggered a real need for IT professionals to facilitate remote access from anywhere. Atera integrates with Splashtop, AnyDesk, TeamViewer and ConnectWise.
- Access desktops, servers, applications, files and data with ease
- Share screens, send files, and establish remote control
- Use AnyDesk to record a shared screen
- Securely log in from anywhere, globally
- Open Remote Desktop from a device, ticket or alert for quick time to value
Allow employees and end-users to remotely access their work PC from home - Chat with users in real-time to resolve issues
Asset and inventory scanning
Take a step back to get a real sense, as well as a complete overview of all the assets you’re responsible for, including who has governance and control, where documentation is kept, and your whole strategy from easy onboarding until the final frontier of your IT ecosystem.
- Hardware distribution
- Software inventory
- Operating System distribution
- MS Office distribution
- Antivirus type, update, and license status
- HDD Usage and alerting on upgrade required
- Hardware (CPU, Memory) type, size, and alert on upgrade required
- Detailed Server and Workstation configuration and status
Reporting and analytics
Unfortunately the nature of the job means that as an IT professional, your work remains all too often behind the scenes, and misses out on the kudos it deserves. Hold up, since when did that mean you couldn’t take things to the next level? For your own business growth, you need to show customers or executives just how far you’re moving the needle. How? Simple, Atera’s wide range of reports and analytics that allow you to set and keep track of data-driven goals, including:
- System health at-a-glance
- Specific customer health
- Agent health
- System inventory audit
- Microsoft Licensing
Complete Activity Log
Every single action or command that you or any other user issued is automatically logged into the main database. Review them all at your convenience, and at any time with total traceability so you can really keep a 360° view of what’s going on inside your IT systems.
SNMP Monitoring
With automatic OID monitoring on Linux-based devices (routers, firewalls, PCs, etc.) you now have the capacity to monitor all of your printers, RAIDs, routers, and other SNMP devices, out-of-the-box.
IT documentation
Supercharge your written business records with Atera’s powerful IT documentation capabilities.
- Automate and simplify onboarding and onboarding procedures
- Effortless password management
- Create and customize your own knowledge base
- Link assets for easy navigation
“Atera has helped us streamline our processes to become more operationally efficient. Since signing on with Atera, my team has been freed up to work on more profitable activities. We have a partner in Atera, and they set us up for success.”
Mike Casey
Managing Director, Cloudscape
Custom Assets just the way you like
Add your assets, categorize your assets, and create asset types, to manage your unmonitored devices the way you want to.
Linux Remote Monitoring and Management for deeper visibility
Utilize Atera’s next-level Linux agent to gain complete visibility and control over your Linux environments seamlessly!
Contact us
to explore more
Schedule a demo, start a free trial, or request a quote, and more
We are here to assist you every step of the way
- +852 2893 8860
- sales@version-2.com
- +852 9843 8129