Product Information
Price
Starting at HK$ $454 / year
MSRP
–
V2D Part # / MFR Part #
24341815 / –
Manufacturer
Alludo
License Type
Software Licenses
Empowering all you do
We have a 35+ year legacy of empowering knowledge workers with graphics, virtualization, and productivity solutions.
Parallels is a global leading brand in cross-platform solutions that make it simple for businesses and individuals to use and access the applications and files they need on any device or operating system. Parallels helps customers leverage the best technology out there, whether it’s Windows, Mac, Chrome OS, iOS, Android, or the cloud. Parallels solves complex engineering and user-experience problems by making it simple and cost-effective for businesses and individual customers to use applications anywhere, anytime.
“Parallels Secure Workspace makes us feel comfortable about what happens to our data. Because Parallels Secure Workspace works 100% through the browser, I know that I can make it available to everyone without fearing that the environment will be contaminated by what might be on the user’s device.”
Peter Lemmens
IT Manager, Boeckmans
“Parallels Desktop is the easiest, fastest, and most tightly integrated app for running Windows apps or the Windows desktop in Apple OS X.”
Edward Mendelson
PCMag.com
“Parallels RAS seamlessly provides access to line-of-business applications from any internet-connected device.”
Dayton Perrin
Server Administrator III, Rawls College of Business
Overview
Product Information
Price
Starting at HK$ $454 / year
MSRP
–
V2D Part # / MFR Part #
24341815 / –
Manufacturer
Alludo
License Type
Software Licenses
Empowering all you do
We have a 35+ year legacy of empowering knowledge workers with graphics, virtualization, and productivity solutions.
Parallels is a global leading brand in cross-platform solutions that make it simple for businesses and individuals to use and access the applications and files they need on any device or operating system. Parallels helps customers leverage the best technology out there, whether it’s Windows, Mac, Chrome OS, iOS, Android, or the cloud. Parallels solves complex engineering and user-experience problems by making it simple and cost-effective for businesses and individual customers to use applications anywhere, anytime.
“Parallels Secure Workspace makes us feel comfortable about what happens to our data. Because Parallels Secure Workspace works 100% through the browser, I know that I can make it available to everyone without fearing that the environment will be contaminated by what might be on the user’s device.”
Peter Lemmens
IT Manager, Boeckmans
“Parallels Desktop is the easiest, fastest, and most tightly integrated app for running Windows apps or the Windows desktop in Apple OS X.”
Edward Mendelson
PCMag.com
“Parallels RAS seamlessly provides access to line-of-business applications from any internet-connected device.”
Dayton Perrin
Server Administrator III, Rawls College of Business
Product
What’s new in Parallels® RAS 19
Discover how Parallels RAS (Remote Application Server) streamlines the deployment and management of virtual applications and desktops.
- Simplify your administration tasks with a single console for seamless control.
- Ensure optimal user experiences across devices, offering rich access capabilities.
- Quickly deploy core components and workloads for efficient business operations.
- Optimize total cost of ownership (TCO) with comprehensive product offering and concurrent user licensing.
Parallels RAS 19.3
Parallels RAS 19.3 introduces new enhancements in areas of administration, security, and user experience, offering further benefits in management and security when deploying and managing at scale.
Key enhancements:
Image management (Template Versioning & Provisioning Updates):
- Template Versioning
Now with RAS, IT administrators can create multiple versions of the same RAS template, enabling the validation of new image versions and assign to select host pools in dev/test environment before implementing into production. Additionally, this update offers administrators the ability to swiftly revert to previous versions if required, resulting in lower hardware footprint and management overheads. - Version Tags
Improve image lifecycle management with tags. Assign key identities for different templates like production, pre-production and custom tags (editable names) without extensive manual configuration. - Scheduled Template Image Updates
Reduce workforce disruptions by staggering template updates with RAS. IT administrators can choose to schedule when new template updates are introduced. They can allow users to continue working without disruptions until they next log off, or alternatively, they can force users to log off so that users are using new updated workload VMs.
Continued enrichment of Azure Virtual Desktop Experience:
- Enhanced Redirection in Azure Virtual Desktop
RAS continues to build on its redirection capabilities in Azure Virtual Desktop, offering a range of new features that come standard with its latest 19.3 release.- Universal Printing: For built-in efficient and effortless printing on locally available printers.
- URL Redirection: Specify URLs to be opened on the client side, making use of client-side resources.
- Accelerated File Redirection: Enabled drive cache capability to speed up enumeration of local files and folders from Azure Virtual Desktop resource.
- RemoteExec: Allows admin to specify to launch an application on the client from the Azure Virtual Desktop resource.
- FSLogix Office Containers
Simplify user profile management with the latest Office Container integration by allowing administrations to leverage just Microsoft 365 app data or combine with existing profile containers directly from the RAS management console.
Security & compliance:
- TLS 1.3 and FIPS 140-2 SSL 3.0 support
Upleveled security with built-in TLS 1.3 support and FIPS 140-2 SSL 3.0 compliancy. Administrators can easily specify in the RAS console the preferred protocol for all native and web clients. RAS has also been verified by Veracode, due to its exceptional integrated security measures that are built directly into its code. For more information, visit https://www.veracode.com/verified/directory
User experience:
- Modern and unified user experience
Introducing an upgraded, unified user interface for web and native Parallels Clients, designed with modern aesthetics and familiarity to optimize user workflow. The new design seamlessly blends with native OS elements while maintaining a contemporary look. This minimalist approach enhances productivity and user experience by adapting to individual preferences, like offering both dark and light modes. The Parallels Client for web is available now with the Parallels Client for Windows and macOS made available in the fall Y23. Across Windows, macOS, iOS, and Android clients, we have introduced the much-requested “Favourites” feature, enabling users to select and access their preferred applications effortlessly from the resource list.
For a full list of features, refer to the Parallels RAS 19.3 release notes.
Parallels RAS 19.2 March 2023
Parallels RAS 19.2 focuses on Azure Virtual Desktop integration, making it easier for administrators with little or no knowledge of Azure to maximize the benefits of multi-user Windows 10/11 workloads.
Key enhancements:
Azure Virtual Desktop
- HTML5 Web Client
Access Azure Virtual Desktop resources from Windows, macOS, and Linux devices using any browser. - MSIX app attach
Packaged applications can now be appended to Azure Virtual Desktop workloads. - RDP Shortpath
UDP-based transport between client and session host can now be limited to a specific port range. - Storage cost optimization
As an extension of the auto-scaling and power management cost optimizations, managed disk storage can automatically be downgraded when Azure Virtual Desktop virtual machines are powered off.
Additional enhancements
- User experience
Users can granularly select specific monitors for virtual desktops. In addition, pre-created client connections can be designated for shared devices. - Microsoft Authenticator
For Time-based One-Time Password (TOTP) authentication, Microsoft Authenticator is now available. - Administrative improvements
Persistent desktop assignments, as well as new PowerShell cmdlets and APIs make administration easier.
Parallels RAS 19.1 November 2022
Parallels RAS 19.1 is an incremental update that adds new capabilities, supports new technology, and includes performance and security improvements. Highlights include:
- MSIX app attach enhancements
Parallels RAS 19.1 extends MSIX app attach application delivery to virtual desktop infrastructure (VDI). Now MSIX app attach application packages can be assigned to VDI desktops in addition to RD Session Hosts. MSIX app attach lets administrators work more efficiently by dynamically adding, removing, and updating apps without installing the apps on the desktop image or Parallels RAS templates. - Support for Nutanix AOS 6.5
Parallels RAS 19.1 supports the latest Nutanix AOS Long Term Supported (LTS) version for IT organizations that use Nutanix to automate provisioning, scaling, and power management of session host workloads. - New policy search
The new Search capability in the Parallels RAS Management Console makes it faster and easier for administrators to find and configure available policies. - New user experience reports
Monitor, troubleshoot, and enhance user experience with information from new preconfigured reports for Transport Protocol (TCP/UDP), Network Latency, Connection Quality, and Bandwidth Quality. IT administrators can now retrieve historic user session data to reveal areas where user experience can be improved. - Parallels Client for Linux now supports Ubuntu 22.04 LTS
Parallels Client for Linux extends its flexibility and connectivity with support for the latest Ubuntu LTS version, 22.04. - New PowerShell cmdlets and REST APIs
PowerShell and REST APIs allow IT administrators to deploy and manage Parallels RAS using automation. The following list of PowerShell cmdlets and REST APIs are now available and reverse proxy can be used with REST APIs.- MSIX app attach: Deploy and configure MSIX app attach for RD Session Hosts and VDI desktops.
- Tenant Broker: Join Tenant to Tenant Broker and get Tenant Broker status.
- Logon Hours: Configure logon hour restrictions.
Parallels RAS 19
The release of new Parallels RAS 19 builds on the features and innovation that has earned it a reputation as a top-rated pick for delivering secure access to virtual applications and desktops on any device.
We’ve improved deployment flexibility and security while enhancing the simplicity and usability for administrators and end-users alike. Our goal is to enable enterprises, independent software vendors (ISVs), and managed service providers (MSPs) to be more agile and to extend their service offerings, all from a single management console.
Highlights include:
- Amazon Web Services (AWS) as a cloud provider
Parallels RAS 19 extends its list of supported cloud computing providers by integrating with Amazon EC2. Use Parallels RAS templates to deploy and auto scale instances on demand, directly on cloud, or via hybrid environments with a unified administrator and end-user experience. - MSIX app attach integration
Deliver the right application to the right user with Parallels RAS 19 MSIX app attach integration. Discover and import MSIX packages, use built-in version tags to simplify package updates, manage certificates used for package signing, and assign application packages to session hosts for dynamic application delivery. - Let’s Encrypt certificate management
Parallels RAS 19 simplifies secure user access by integrating out-of-the-box SSL certificate creation with Let’s Encrypt—an award-winning global Certificate Authority (CA) that provides free SSL and TLS certificates. Parallels RAS 19 automates the renewal process and makes certificate management easy—you can issue, renew, and revoke certificates directly from the Parallels RAS Console. - Specific URL redirection
In addition to existing URL and mail redirection capabilities, Parallels RAS 19 now includes the ability to redirect specific URLs. Redirect from server to client to optimize end user device resource usage. For example, redirect to a local version of unified communication tools, such as Microsoft Teams or Zoom, to optimize audio and video delivery for calls and meetings. - Multiple Multi-factor authentication (MFA) providers
Administrators can now use multiple MFAs. No need to deploy different Parallels RAS environments—reuse the same resources and streamline the IT management. - Parallels Client for Windows on ARM64
The Parallels Client for Windows has been rebuilt and optimized to run natively on machines that use ARM64 processors, providing users of these lightweight systems with efficient access to their x86 and 64-bit applications. - Expression-based filtering and policies
Expression-based filtering uses a natural language format to reduce complexity for administrators while giving them more flexibility. Use expressions to set up rules and criteria for more granular management of user access, apply a Parallels RAS client connection policy to specified objects, set logon hours to restrict user access to farm resources, manage multifactor authentication (MFA) requirements, and more. - Power management
A key feature of running virtual machines (VMs) in the cloud is that businesses pay only for the computing resources they use. VDI VMs are typically used only during business hours. Parallels RAS power management enables administrators to set a schedule to power existing VMs on or off the supported provider platforms, including Microsoft Azure, Azure Virtual Desktop, and Amazon EC2. - Email-based account discovery
Getting users connected to their virtual apps and desktops through a Parallels client is easier than ever. End users can now enter their email address to get connection details—they no longer need to enter a lengthy server address or URL for the farm. All native Parallels clients now support finding Parallels RAS farms by entering an email address. - Logon hours control
Support Right to Disconnect initiatives and tighten security by setting rules for logon hours. Parallels RAS 19 enables you to set logon hours for published resources. Use expression-based flexible rules to schedule access.
Features
Parallels RAS
An all-in-one hybrid and remote work solution
Enable today’s hybrid and remote workforce with the ideal digital workspace—designed by you. Parallels® RAS is an application and desktop virtualization solution that empowers your workforce to work securely from anywhere, on any device, with ease.
Outstanding user experience
Any device, anywhere, anytime
Parallels RAS provides seamless access to virtual desktops and applications from practically any device— PCs (including ARM64), Mac, thin clients, Linux workstations, Chromebook, iPad, iPhone, Android devices, and any web (HTML5) browser.
Quick keypad
Define custom key combinations to simplify repetitive keystroke sequences. Custom keys can be tapped just like any other key on iOS/iPadOS and Android virtual keyboards.
Accelerated file retrieval
Quickly retrieve and enumerate local files and folders when using drive redirection. Achieve an over 90% increase in speed and stability over poor networks compared with standard RDP.
Multitasking
Easily switch between multiple open files and applications. Use apps simultaneously with iPad multitasking features such as Slide Over and Split View on the Parallels RAS iOS/iPadOS Client.
Universal printing and scanning
Flexible printer and scanning redirection provide users with the ability to print and scan locally from their mobile device or web browser.
Extended drag-and-drop functionality
Users can drag and drop files from the server to the client and vice versa. Drag files from published resources, applications, and desktops to local Windows and macOS® workstations.
Fast screen performance and GPU
By supporting RemoteFX, Parallels RAS provides users with a smooth, detailed, and responsive graphical experience, regardless of video format or application, while also facilitating the use of a broader range of USB devices.
Bi-directional audio
IT administrators can enable redirection of sound input and output from the local device to the remote application and enable use of a local headset, even for server-based applications.
AI-based session pre-launch
Parallels’ artificial intelligence engine (AI) analyzes user login habits to pre-launch sessions, significantly reducing login time while distributing the back-end workload to prevent log-on storms during peak hours.
Bluetooth mouse and trackpad support
From iPadOS 13.4 it’s possible to use a Bluetooth mouse or trackpad with iPads providing greater precision. Parallels Client for iOS supports this capability, increasing end-user productivity.
White labeling
The Parallels Web Client for HTML5 browsers and Windows devices include white-labeling capabilities, enabling organizations to provide a personalized look and feel of the user interface with their branding and color scheme.
Email-based account discovery
End users can enter their email address to quickly and easily connect and configure a Parallels client—no need for an IT email invitation. This is especially helpful for unmanaged devices.
Native gestures
Use native touch gestures—such as swipe, drag, tap-to-click and zoom-in—with any Windows application on mobile devices to provide a local, workspace-like experience.
Specific redirection
Specific URL redirection lets you tap into local device resources. For example, optimize audio and video delivery for calls and meetings or set up mail redirection using local email clients. Also includes Android and iOS/iPad OS folder redirection.
Pen-pressure support
For notetaking or drawing, take full advantage of a seamless pen experience using a local Parallels client (Windows, iOS, iPadOS, Android), or by using the Parallels Web (HTML5) Client.
Enhanced data security
Comprehensive authentication options
T admin can use multiple multi-factor authentication (MFA) services without the need to deploy different Parallels RAS environments. Provide high-level data protection by integrating RADIUS, Deepnet, Gemalto (formerly SafeNet), smartcard authentication, Google Authenticator, and other time-based one-time Password (TOTP) authenticators.
Security Assertion Markup Language (SAML) single sign-on (SSO)
Streamline the management of user identities from different organizations while providing SSO capabilities. Enable users to effortlessly switch between hosted Windows, web, and Software as a Service (SaaS) applications without being prompted to reenter credentials.
Client policy
Reinforce data security by defining sets of rules for managing, controlling, and restricting the setting options available to users.
Advanced expression-based filtering
Create an additional layer of data protection and restrict access by defining filtering rules based on users/groups, IP address, MAC address, and devices. Expression-based filtering uses a natural language format to reduce complexity for IT admin while providing more flexibility.
Client management
Limit end-user accessibility by locking down Windows PCs and transforming them into Kiosk-Mode (thin client-like) devices.
Encryption protocols
Parallels RAS Secure Client Gateway encrypts end-user connections with SSL/TLS and FIPS 140-2-compliant encryption. Ensure adherence to data compliance policies.
Logon hours control
Support the ‘Right to Disconnect’ and improve security by setting logon hours. Set a schedule for user access to published applications and desktops with expression-based rules.
Monitoring and reporting
Identify suspicious activity with detailed reports that provide useful insight into server health, application usage, connected devices, and user/user group activities.
SSL certificate manager
Centrally manage and monitor all Secure Sockets Layer (SSL) certificates from a dedicated screen in the Parallels RAS Console.
Easy to deploy, configure, and maintain
Parallels RAS Console and Management Portal
Perform available tasks through a single pane of glass. Deploy servers, publish applications, monitor resources, manage devices, offer helpdesk assistance, and define security policies—all from one console. The web-based Management Portal enhances mobility, enabling administrators to work on the go.
Wizard-based deployment
Effortlessly publish and manage a wide range of applications and desktops with an intuitive publishing wizard. Automatically generate and deploy configurable Parallels RAS templates for VDI and RDSH.
MSIX app attach and FSLogix Profile Containers integration
MSIX app attach integration for dynamic application delivery and FSLogix Profile Containers integration makes image management a whole lot easier. No scripts or add-on costs are required.
Certificate management and Let’s Encrypt
Simplify secure user access by integrating out-of-the-box SSL certificate creation with Let’s Encrypt. Parallels RAS automates the renewal process and lets you manage certificates from the Parallels RAS Console.
Expression-based admin granular permissions
Configure custom roles for administrators and delegate control of any Parallels RAS object with expression-based rules.
Multi-tenant architecture
Parallels RAS provides multi-tenancy support, enabling different tenants to share access layers such as Secure Client Gateways and High Availability Load Balancers (HALBs) while keeping data segregated and reducing operational costs.
High Availability Load Balancing (HALB)
Out-of-the-box load balancing distributes data traffic among remote desktop servers and gateways with resource-based distribution (user sessions, memory, and CPU). Third-party load balancers, such as AWS Elastic Load Balancer (ELB) and Azure Load Balancers, are also supported.
Server Console tools
For easier VM management, apply a set of utilities to access and perform specific tasks and applications on your virtual machines directly through the Parallels RAS Console.
REST API and PowerShell API
Automate complex and repetitive tasks using REST-API and/ or PowerShell cmdlets. Enable easier integration with scheduling and workflow applications into the Parallels RAS ecosystem.
UX evaluator and advanced session metrics
Improve service delivery by pinpointing issues faster and accurately with the User Experience (UX) Evaluator metric, combined with a complete view of user session details.
User session management
Manage any user sessions from RDSH and VDIs through the Parallels RAS Console. The helpdesk can assist users by addressing unresponsive processes: terminating them, disconnecting, logging off, or sending a message.
Automated image optimization
Built-in, automated image optimization capabilities for RDSH, VDI, or Windows Azure Virtual Desktop workloads improve the user experience, reduces IT infrastructure costs, and accelerates time to production.
Auto-provisioning and auto-scaling
Parallels RAS templates are configured to enable on-demand deployment or removal of VMs to accommodate traffic requirements. On-premises, hybrid, and public cloud deployments are supported.
Power management
Cost savings for cloud, hybrid, or multi-cloud deployments—set a schedule so that you pay only for the computing resources you need.
Linked clones
Utilize linked clones and replicate an available VM instead of creating a full one. Multiple VMs can share the same software installation, saving storage space and reducing deployment time.
Dynamic VM lifecycle management
Set a preconfigured number of active virtual machines (VMs) along with their lifecycle. Unused, nonpersistent VMs can be recreated or deleted after a predefined time.
Client autoconfiguration
Quickly enroll new users to access published applications and desktops with a single click on the autoconfiguration link.
Automated notifications and custom actions
Customize event handlers such as CPU, memory, sessions, and connections count to automatically execute PowerShell notification scripts.
IT flexibility and business readiness
One-stop solution for RDS and VDI
Parallels RAS enables organizations to manage Microsoft Remote Desktop Services (RDS) and VDI environments in the same infrastructure, streamlining IT operations while reducing cost and complexity.
Remote PC
Enable any physical or virtual workstation to be securely accessible to remote workers. Easily support remote access by publishing desktops and applications from Remote PC.
Hypervisor independent
Parallels RAS is a VDI hypervisor-independent solution that enables organizations to mix and match different technologies such as Microsoft Hyper-V, VMware EXSi, Nutanix Acropolis (AHV), Scale Computing HC3, Microsoft Azure, Amazon EC2, and others.
RDSH and VDI local storage distribution
Parallels RAS provides the ability to deploy clones from templates to the local disks of multiple independent Microsoft Hyper-V hosts, rather than only using centrally shared storage such as SAN.
Multi-cloud ready – from Azure to AWS
Parallels RAS supports on-premises, hybrid, and public cloud deployments on Microsoft Azure, Amazon Web Services (AWS via EC2), Google Cloud, and more. Control all the cloud services from a single pane of glass.
Unified Azure Virtual Desktop integration
Extend Azure capabilities by integrating, configuring, and unifying all virtual workloads and resources from a centralized console. Integrate Parallels RAS deployments with Azure Virtual Desktop, delivering a single solution to end users.
Heterogeneous Windows Server OS environment*
Parallels RAS can manage different Windows Server OS versions on the same farm, enabling administrators to deliver applications and desktops simultaneously from Windows Server 2008 R2, Windows Server 2012/R2, 2016, 2019, and 2022. *Consult Parallels RAS Software Requirements for supported operating systems.
Reduce total cost of ownership (TCO)
Reduce complexity
Easy to deploy, configure, and maintain, Parallels RAS enables organizations to reduce IT complexity while increasing staff and users’ productivity.
Cost-saving optimization tools
Automate processes and configure for cost-savings with Power Management, Automated image optimization, Autoscaling, and consolidated access for multiple customers by using multi-tenancy capability.
Fast learning curve
Parallels RAS is an easy-to-use solution that requires minimal knowledge to configure and manage the infrastructure, thereby reducing the learning curve. Moreover, full training on Parallels RAS is provided free of charge. No expensive add-ons—Parallels RAS is a full-featured, modular, cost-effective application delivery and VDI solution. It does not require third-party add-ons for load balancing, printing redirection, monitoring, reporting, and more.
All-inclusive single license model
The Parallels RAS single license model includes all capabilities out-of-the-box, providing enterprise-range features such as application and VDI delivery, load balancing, multi-cloud and 24/7 customer support.
Concurrent user model
Parallels RAS uses concurrent user licensing. Users can establish any number of connections to Parallels RAS for as long as the number of users simultaneously accessing Parallels RAS does not exceed the number of available licenses.
Service Provider License Agreement (SPLA)
Parallels RAS SPLA model is licensed per peak number of concurrent users over a billing period. The data is automatically collected daily from each farm and is used to calculate the licensing cost at the end of a billing cycle.
Manage sub-licensing
Parallels RAS supports sub-licensing, enabling organizations to manage multiple independent keys while retaining centralized consumption information.
Free training and support
Gain the knowledge and confidence you need to deploy, configure, and maintain Parallels RAS with access to 24/7 support and free technical training.
Benefits
Cost / benefit analysis
What to consider for the business when thinking of a move to SaaS
A cost/benefit analysis is a crucial step in evaluating the feasibility and desirability of moving to application hosting (SaaS) for a software provider. There are several elements to consider, even when planning to leverage solutions from vendors like Alludo
Benefits and attributes for hosting applications:
ROI & value proposition
The potential return on investment (ROI) when moving to a SaaS solution includes increased feature-set offerings, improved customer satisfaction, reduced IT overhead, and streamlined business operations.
Scalability & flexibility
The architecture is designed to be scalable, offering potential cost and operational efficiencies. Scale up or down infrastructure investment with flexible, hybrid and multi-cloud support options.
Future growth & innovation
Moving to SaaS can offer abilities to leverage new features, functionality, or integrations offered by the SaaS vendor, and the potential for ongoing improvements and updates.
Security & compliance
Data security and compliance are critical factors for businesses, especially those with sensitive or regulated data. SaaS offers centralized data management and security measures at every point of the solution architecture.
User experience & adoption
Users are becoming more demanding of their applications. SaaS can offer flexible remote access, device integrations, and responsive experiences regardless of their chosen end point device.
Costs and risks for hosting applications:
Total cost of ownership (TCO)
There are several layers of costs to consider, including subscription costs, implementation, integration, data migration, training, support, and maintenance costs.
Business continuity & disaster recovery
It’s important to understand the requirement for SLAs to consumers which will involve high availability, data backup and restore processes, and disaster recovery plans. Evaluate the potential costs and risks associated with data loss and system downtime.
Regulatory & legal considerations
Evaluate any regulatory or legal considerations associated with moving to a SaaS delivery model, such as data privacy, data sovereignty, and intellectual property rights. Consider the potential risks and costs associated with legal non-compliance.
Vendor reliability & support
Assess the reliability and reputation of the SaaS vendor you work with, including their uptime, performance, and customer support track record.
Vendor lock-in & exit strategy
Consider the risks and costs associated with vendor lock-in, including limitations in data portability or customizations and evaluate the availability of an exit strategy, such as contract termination or transition plans.
Resources
Brochure
Data Sheet
Presentation
Case Study
Video
Others
Resources
Parallels Pro Services
Insuring Against Application & Desktop Delivery Complexity
Service Packages
| V2 Part no. | Service Name | Overview | List Price (USD) |
|---|---|---|---|
| PAR-PRFD-103 | Parallels RAS Foundation Deployment | A partner-delivered service covering the planning, installation, and configuration of a Parallels RAS environment. | Contact for Pricing |
| PAR-VSW-104 | Virtualization Strategy Workshop | A consultative workshop by our expert partners to help customers develop a comprehensive strategy for virtualization and remote work. | Contact for Pricing |
| PAR-PTC-105 | Partner Training & Certification | A comprehensive training and certification program for our partners to ensure they can effectively deploy and support Parallels solutions. | Included with Partnership |
| PAR-MVS-106 | Managed VDI Service | Many of our MSP partners offer fully managed services for Parallels RAS, taking responsibility for the virtual desktop infrastructure. | Managed by Partner |
Press News
Date
Title
FAQs
What does Parallels RAS integrate with?
It can integrate with all major hypervisors (VMware ESX, Microsoft Hyper-V, Scale, Nutanix, or other popular options) as well as Cloud service providers like Microsoft Azure, Azure Virtual Desktop and Amazon Web Services EC2.
With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place.
Our pay-per-technician model (without long-term contracts) enables IT Departments and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
So the pricing is also simple, straightforward and transparent.
How does Parallels Work?
Parallels RAS is a virtual application and desktop delivery solution that centralizes applications and desktops on a server or cloud infrastructure, allowing users to securely access them from various devices. It offers robust user authentication, load balancing, and encryption for data security, providing a seamless and responsive remote access experience. Administrators can efficiently manage access, monitor performance, and ensure compliance, making Parallels RAS a versatile tool for organizations seeking to provide remote access to their Windows applications and desktops.
How much does Parallels RAS cost?
Parallels RAS costs $120.00 per concurrent license user, with a minimum of 15 concurrent users.
What type of support can I expect with Parallels RAS?
We provide phone, email and remote support 24 hours a day, 7 days a week, 365 days a year. Our global support staff have years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering the best support service experience.
- Global support, no regional boundaries.
- Unlimited number of support requests.
- Fast response times for critical issues.
- Online access to documentation and technical resources, knowledge base articles, and forums on our Support page.
- Phone and email support in English or using automatic translation tools.
- Products supported as per Lifecycle Announcement.
What does the all-inclusive single license model incorporate?
Parallels®’ RAS single license model provides access to all capabilities, providing enterprise-range features such as application and desktop delivery with remote PC, RDSH and VDI, load balancing, multi-cloud ready, monitoring and reporting, FIPS 140-2 encryptions, and 24/7 customer support. It includes online licensing management, access to knowledge base and training materials.
As an all-in-one solution, Parallels RAS eliminates the complexity of evaluating which license best suits your business needs today and your future expansion plans.
What is the concurrent user model?
Parallels RAS uses concurrent-user licensing. Under this licensing model, Parallels RAS only counts the total number of users who connect to it at the same time. Any number of such connections to Parallels RAS can occur as long as the number of users simultaneously accessing Parallels RAS does not exceed the number of available licenses. Concurrent licensing is easier to administer as IT departments do not have to monitor usage as closely in comparison to named-user licensing. An entire team can be empowered with only the number of licenses that are expected to be in use simultaneously—they will not require a license for every user as is the case with named users. So, for example, an organization that has 200 employees who work two different shifts may opt to buy 100 licenses for all those employees. This means that all 200 employees will have access to Parallels RAS as concurrent users, such that 100 of them can connect during the first shift and the other 100 can connect during the second shift.
How does a prepaid subscription work?
Licensing Parallels RAS with a prepaid subscription allows you to upgrade to a newer version whenever one is released.
- A subscription is purchased for a predefined period of time: either one year, two years, or three years.
- If a subscription is purchased online, it can be set to automatically renew when the subscription period ends by default.
- Subscriptions purchased through a reseller must be renewed through the reseller.
- Support is included in the cost of the subscription.
What is the Service Provider License Agreement (SPLA)?
The Parallels RAS SPLA model is targeted to Managed Service Providers (MSPs) and Independent Software Vendors (ISVs) who are already part of the Microsoft Service Provider License Agreement (SPLA) Program.
- It is licensed per peak number of concurrent users over a billing period.
- The data is automatically collected on a daily basis from each farm and is used to calculate the licensing cost at the end of a billing cycle.
- There are no upfront costs – you pay for licenses as you go, based on what you make available to your customers each billing period.
- When using SPLA you can activate multiple farms using a single license key, and track usage history for each farm in Parallels My Account.
- Access to latest product updates, knowledge base, training materials, and the 24/7 customer support line.
What is sub-licensing?
By supporting sublicensing, Parallels RAS allows organizations to manage multiple independent keys while retaining centralized consumption information. Sublicenses allow an organization/service provider, for example, to provide company subsidiaries/customers with a Parallels RAS license for the number of users needed, and the license can be managed at any time. You can also use a sublicense for the activation of a test farm. A sublicense has its own license key used for activation and its own expiration date.
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