EasyVista IT Service & Operations Management (ITSM / ITOM)
EasyVista provides ITSM and ITOM software solutions, recently acquiring and integrating OTRS to strengthen its portfolio. The company focuses on helping IT departments improve operational maturity through a unified, AI-driven platform.
- Offers an AI-driven platform integrating ITSM (EV Service Manager), ITOM (EV Observe, EV Discovery), Remote Support (EV REACH), Automation/Orchestration (EV Orchestrate), Self-Service (EV Self Help), and Digital Experience Monitoring (EV DEM).
- Integrates OTRS software, expanding service management capabilities to areas like customer service, HR, cyber defense, and more.
- Utilizes AI and LLMs to automate tasks, provide intelligent insights, and improve user interactions.
- Significantly reduces Total Cost of Ownership (TCO) and accelerates time-to-value through a unified platform and no-code/low-code implementation.
- Provides comprehensive visibility into IT asset and infrastructure performance.
- Emphasizes customer success, providing dedicated Customer Experience Manager support.
EasyVista IT Service & Operations Management (ITSM / ITOM)
EasyVista provides ITSM and ITOM software solutions, recently acquiring and integrating OTRS to strengthen its portfolio. The company focuses on helping IT departments improve operational maturity through a unified, AI-driven platform.