Atera AI-Powered IT Management Platform
Founded in 2011 and headquartered in Tel Aviv, Israel, Atera provides an all-in-one IT management platform integrating RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) capabilities. Initially focused on MSPs, Atera has expanded to serve internal IT departments, leveraging AI technology to shift IT management from reactive to proactive and predictive models.
- Offers a single platform integrating RMM and PSA features to streamline IT workflows.
- Utilizes AI technology (Action AI™) to automate script generation, ticket remediation, and predictive analytics, enhancing efficiency.
- Offers a unique per-technician pricing model with unlimited endpoints, providing cost-effectiveness and scalability.
- Supports comprehensive patch management and software deployment for Windows, Mac, and Linux.
- Provides complete functionalities including remote access, real-time monitoring, help desk, reporting, and analytics.
- Emphasizes security and compliance, offering a HIPAA BAA option.
EasyVista IT Service & Operations Management (ITSM / ITOM)
EasyVista provides ITSM and ITOM software solutions, recently acquiring and integrating OTRS to strengthen its portfolio. The company focuses on helping IT departments improve operational maturity through a unified, AI-driven platform.
- Offers an AI-driven platform integrating ITSM (EV Service Manager), ITOM (EV Observe, EV Discovery), Remote Support (EV REACH), Automation/Orchestration (EV Orchestrate), Self-Service (EV Self Help), and Digital Experience Monitoring (EV DEM).
- Integrates OTRS software, expanding service management capabilities to areas like customer service, HR, cyber defense, and more.
- Utilizes AI and LLMs to automate tasks, provide intelligent insights, and improve user interactions.
- Significantly reduces Total Cost of Ownership (TCO) and accelerates time-to-value through a unified platform and no-code/low-code implementation.
- Provides comprehensive visibility into IT asset and infrastructure performance.
- Emphasizes customer success, providing dedicated Customer Experience Manager support.
Atera AI-Powered IT Management Platform
Founded in 2011 and headquartered in Tel Aviv, Israel, Atera provides an all-in-one IT management platform integrating RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) capabilities. Initially focused on MSPs, Atera has expanded to serve internal IT departments, leveraging AI technology to shift IT management from reactive to proactive and predictive models.
EasyVista IT Service & Operations Management (ITSM / ITOM)
EasyVista provides ITSM and ITOM software solutions, recently acquiring and integrating OTRS to strengthen its portfolio. The company focuses on helping IT departments improve operational maturity through a unified, AI-driven platform.