Predictive Maintenance Meets ITSM Using Artificial Intelligence to Reduce Unplanned Downtime Executive Summary In modern manufacturing and industrial environments, the convergence of Information Technology (IT) and Operational Technology (OT) is...
EasyVista today announced the third and final major platform update for the year, the 2025.3 release of its ITSM Platform. This update represents the conclusion of a focused, multi-release strategy...
EasyVista has announced that it has been recognized as a "Customers' Choice" in the 2025 Gartner Peer Insights "Voice of the Customer" report for IT Service Management Platforms. This is...
IT service desks are often overwhelmed. A constant flood of tickets, from critical system failures to simple password resets, creates a high risk of mismanaging priorities. Urgent issues can get...
EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, has been named the Emerging Innovator in the SPARK Matrix™: Enterprise Service Management 2025 report,...
We’ve all heard it: “Put the customer first.” But without the right systems in place, it’s just a slogan.Effective service desk processes turn that idea into something real. They help...
Introduction Every company, whether large or small, is a complex, delicate system in constant motion. We can imagine it as a city: each department is a neighborhood with its own needs, processes,...
Introduction Every company, whether large or small, is a complex, delicate system in constant motion. We can imagine it as a city: each department is a neighborhood with its own needs, processes,...
專注於 IT 服務管理（ITSM）及營運解決方案的國際級 SaaS 供應商 EasyVista，今日宣布推出其整合式 IT 營運平台的最新版本 — EasyVista Platform 2025.1。此平台旨在協助企業的 IT 團隊，應對日益繁複的數碼環境，顯著提升工作效率及資訊安全水平。迎接挑戰，整合致勝現今 IT 架構愈趨複雜，不同系統間的整合成為關鍵。正如市場趨勢所示，ITSM 平台已不僅是記錄系統，更是連接數碼員工體驗（DEX）、事件智能 (Event Intelligence / AIOps) 及 DevOps 等多方技術的核心樞紐。EasyVista 新平台正能協助企業應對此趨勢，化繁為簡。Platform 2025.1 核心升級亮點EasyVista Platform 2025.1 帶來多項重大升級，旨在全面支援...
Gartner recently published its latest Market Guide for IT Service Management Platforms, and as someone who used to co-author the Magic Quadrant for ITSM when I was an analyst at Gartner… I have...