Monitoring and Observability
AIOPS FOR A 360-DEGREE MONITORING SOLUTION TO PROACTIVELY PREVENT DOWNTIME
Increasing service and support efficiency and business satisfaction starts with predicting and avoiding downtime. EV Observe is a monitoring platform for network, IoT, IT infrastructure, cloud, and application monitoring that delivers an end-to-end service experience. We make it easy for organizations to embrace a proactive and predictive approach to service support, delivery, and observability, including collaborative self-help, self-healing, and comprehensive performance and availability insights.
This helps teams to focus on value delivery and innovation that drives business outcomes, resulting in higher employee engagement and a better customer experience, increased productivity, and improved resiliency.
VISUALIZE YOUR ENTIRE INFRASTRUCTURE AT A GLANCE - EVEN ON THE MOVE
Benefit from a unique view of the health of IT services or business applications, using a familiar weather forecast analogy.
Why EV Reach Stands Out
- Agentless monitoring, over 2000 connectors available
- Designed for the SaaS monitoring in a multi-client, multi-site context for the cloud
- Personnalized dashboards
- AIOPs features: forecast alerts up to 15 hours ahead + automatic threshold recommendation
- Integrated software production tool covering the entire spectrum of software processes, and has instituted DevOps practices.
- The only application designed to monitor multiple clients for MSPs
- Full scope monitoring: IT, Cloud, Containeers, Network
EV OBSERVE FEATURED CUSTOMERS
Monitor all your IT services
Applications
Servers
Virtual machines
Networks
Storages
Connected Objects
Multi Cloud
Increase Service Availability
View real-time monitoring of your IT infrastructure, network, IoT, cloud and applications at lightning speed. Keep your managed assets up-to-date with no wasted time and no blind spots. Configure dynamic thresholds based on recommendations and reduce false positives by 30%. Never miss any alerts with multi-channel notifications and dashboards.
Reduce Your Incident Resolution Time
Take advantage of dependency mapping, root cause analysis, and interactive dashboards to help accelerate incident resolution. Thanks to the proactive monitoring of business indicators, activity peaks, seasonality of use and the intelligent mapping of dependencies of a complex system, you can identify the root cause of a service failure or downtime even more quickly and accurately.
Is Your IT Team Ready For The Future?
The combination of EV Observe monitoring with EasyVista Service Manager platform takes your service continuity and support objectives to the next level. Incidents and problems are automatically created thanks to advanced alert correlation and algorithm technologies that ease the investigation work for your experts and engineers.
Facilitate Transparency and Efficiency in Communication
Market your IT business and service performance metrics with an embeddable IT Health Status widget.
Decrease On-Call Costs
Reduce on-call costs and ensure service availability by leveraging the power of AIOps technologies. By identifying weak signals and their occurrences, it has never been easier to predict an incident in the next 15 hours.
Enhance user and agent experience
with proactive IT monitoring software
WHAT ELSE CAN EASYVISTA DO FOR YOUR BUSINESS?
Regardless of your current IT or service management infrastructure, EasyVista's cloud based IT Service Management (ITSM) software gives you broad coverage of ITIL process areas, provides an elevated, intuitive user experience, and makes configuration and implementation simple. It's provable ROI and an easier job — all in one platform.
Incident Management
Accelerate incident management handling with automated routing, flexible incident creation, and predictive search to speed up the resolution process.
Problem Management
Identify, document and track recurring issues down to the root cause to help prevent them in the future.
Change Management
Easily create, integrate and ensure compliance of your change management process with a graphical workflow engine, configurable dashboards, and automatic alerts for competing or conflicting scheduled changes.
Project Management
Get complete visibility into your IT projects by tracking all tasks (and information related to those tasks) and associating them to tickets and timesheets.
Request Fulfillment
Ensure prompt and efficient delivery of any service by managing every request through a powerful workflow engine.
Service Level Management
Gain complete control over service level agreements and ensure service providers are delivering on their commitments.
Knowledge Management
Speed up incident resolution and continuously improve your knowledge across the enterprise with a complete Knowledge Management lifecycle.
Service Asset, Configuration Management
Easily manage the complete asset management lifecycle from purchasing to decommissioning while understanding the relationship between your assets.
Availability Management
Identify gaps between defined availability targets and actual availability for deeper analysis.
Self-Service
Empower your end users by designing easy-to-use web portals where they can submit and track any type of request, search knowledge, interact with the support team and log incidents.
Service Catalog
Understand how you deliver your service by linking every item to a workflow, support group, and SLA to ensure very repeatable and controlled inputs, processes, and outputs.
Service Portfolio Management
Ensure every service meets business requirements at an appropriate level of investment by tracking the lifecycle of your services.
Release Management
Avoid conflict, coordinate the work and ensure smooth deployments by tracking the release of multiple changes in your environment.
Financial Management
Understand the costs associated with the delivery of every service and its effects to charge-back.
Demand Management
Understand and manage requests for new services to ensure you have the right capacity and the right level of investment.
Capacity Management
Ensure your organization has the capacity to deliver agreed upon services in a cost-effective and timely manner.
Remote Support
Proactively resolve user issues from anywhere in the world without taking them offline.
Work Smarter With the EasyVista Intelligence Engine
Guide users to complete routine and complex tasks using defined execution commands, smart automations,
filters, and searches using the EasyVista Intelligence Engine (EVie).
Contact us
to explore more
Schedule a demo, start a free trial, or request a quote, and more
We are here to assist you every step of the way.
- +852 2893 8860
- sales@version-2.com
- +852 9843 8129