Remote Support & IT Process Automation
END-TO-END PROACTIVE AND PREDICTIVE SERVICE MANAGEMENT TO RESOLVE ISSUES WITH ZERO DOWNTIME
Go beyond solving incidents and proactively eliminate them without impacting the end user. EV's Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.
TRUSTED ACROSS EVERY INDUSTRY
EV Reach is used for
REMOTE IT SUPPORT
SYSTEMS MANAGEMENT
IT MANAGEMENT
MANAGED SERVICE PROVIDERS
DIGITAL SIGNAGE & KIOSKS SUPPORT
REMOTE IT SUPPORT
SYSTEMS MANAGEMENT
IT MANAGEMENT
MANAGED SERVICE PROVIDERS
DIGITAL SIGNAGE & KIOSKS SUPPORT
Why EV Reach Stands Out
Get instant access to attended and unattended machines, no matter where they are.
Multiple connection options allow you to support users regardless of their network location and quickly resolve their issues.
On-premises implementation (no external surface of attack)
Active Directory Integration
Multi screens dashboards and IT reporting
Minimal infrastructure hardware requirements, install in minutes, pay as you grow
Support your users with the most secure remote access solution
Support your users with the most powerful and secure remote access solution. Our advanced remote desktop technology allows you to you access your users and systems within seconds, no matter where they are. Monitor the screen activity and health status of groups of machines with the multi-machine screen monitor. We support multiple platforms/system types via a range of access protocols including Citrix and Microsoft Terminal Services user sessions.
Deploy Unattended Endpoint MANAGEMENT
Our behind-the-scenes system management lets you support your users without interrupting them. Query, control and manage workstations via unattended endpoint management tasks and keep your users productive. For increased reliability, EV Reach’s real-time query engine, with fail-over database back-end, prioritizes live data over historical data in case of system unavailability for end-to-end service delivery.
AUTOMATE COMPLEX OR REPETITIVE IT TASKS
EV Reach’s real-time process automation can handle repetitive or complex IT processes based on real-time scanning, detection and remediation. It generates actionable insights and reports and makes IT process automation easy with a low-code approach thanks to our extensive library of admin tasks for computers and Active Directory.
Improve ticket closure rate
Deploy real-time process automation and native integrations to enable a proactive approach combined with actionable analytics that allow smooth execution of complex tasks.
Ready To Make IT easy With Self-Healing?
Provide your support agents with a seamless experience and allow them to access a user’s system remotely or perform a background task with one click from an incident in the EasyVista Service Manager solution. In combination with our Self Help virtual agent and knowledge management technology, EV Reach provides advanced self-healing capabilities to automate user incident resolution with minimal user interruption or downtime.
Increase employee satisfaction
Integrate proactive self-healing processes and findings from observability that help you manage endpoints with minimal interaction or interruptions to employees.
Contact us
to explore more
Schedule a demo, start a free trial, or request a quote, and more
We are here to assist you every step of the way.
- +852 2893 8860
- sales@version-2.com
- +852 9843 8129